Non express shipping methods for international mail have been restored and should be working properly. If you have any issues please let us know so we can look into it.
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We are currently experiencing a glitch that is causing international shipping options to only show express (no first class, no priority). We are aware of the issue, and are working to resolve it as quickly as possible.
We understand that express options are not ideal for most cases, and apologize for the inconvenience. We are more than happy to take a phone order and apply first class or priority shipping rate manually.
We will will have this issue fixed as soon as we can, and will post again when complete
Hopefully by now you know we are moving in a matter of a couple days. If you don’t follow us on facebook (you should) you may not have seen some of the updates we have been posting over there, so we thought we could put a few of them up here for you to see. (click on thumbnail to see larger picture)
So what’s new……
Here is the back production area pretty much empty. That’s Curt’s truck in the back.
Here is that same area getting all cleaned.
What are we going to put back here you ask? Well, both our saws, the area for coiling, packing/shipping stations, all our tumblers, and a new larger area for going through all the rings. Oh yea, lots of shelves too. Some of them quite large.
Ok, so some of the shelving isn’t so much shelving as it it pallet racking. This will hold all our wire and some of our back stock of anodized aluminum. It’s 25 foot long and 10ft tall.
We know some of our local customers are quite anxious to come to the new store , which will be much easier to find. Not only direction wise, but because of the totally awesome sign we are putting on our window.
As of this writing, all niobium orders that had been delayed are now out. This includes all order placed up until yesterday (1/20/12).
Orders placed moving forward will ship in our normal time frame.
We apologize for the delay.
We are currently experiencing a small issue with our niobium wire supply, and any orders containing anything niobium are currently experiencing longer than normal shipping times. This extends to any orders placed this week. We are working hard to get this corrected and expect to have everything back to normal by the end of next week.
We do apologize for the delays
For those that subscribe to our newsletter, you are already aware, but for those that don’t, we have some big news for you.
Just about a year ago we moved into our current location and opened the worlds first retail chainmaille store. In that year we have seen tremendous growth both in our online store, and in our retail store. What we thought would be a location that would last us at least a couple years, has become far too small for us now. So, guess what? We are moving again.
Yes, again.
We will close both our online and retail store on Jan 26 at 5:00 pm MT time. We will take the 27th, 28 and 29th to move to our new location, and open back up for shipping on Monday January 30th. We will reopen our retail store on Feb 6th. If you are local to us, and need rings or other supplies in that week, please feel free to come by, we can certainly get them for you, but there will be more than likely be a little “dust” as we put the finishing touches on the retail side of the store.
Once we are settled in, you can expect to see a lot more stuff from us. We plan on stocking a number of new item you keep asking us for (Think bails, more split rings, more kits, more findings)
You can also expect to see some additions to the staff, and possibly a slight change in store hours to better accommodate your needs.
Our phone numbers will remain the same, but our new address is:
4756 North Chestnut street
Colorado Springs, CO 80907
This is about 2 blocks North West of I-25 and Garden of the Gods.
And remember, It’s In the Maille!
Happy news. We have finished inventory! If you have placed an order this week, there is a good chance it will go out this afternoon. We are all here packing, anodizing, and shipping.
We hope everybody has a safe and Happy New Year.
We are now closed for the Holidays so we can spend time with our families and to do end of year inventory. (It takes a long time to count the millions of rings and findings we have in stock) We will reopen Jan 2.
All orders placed as of this writing (12/23/11, 11:00 am) will ship today. Orders place after will ship in the order they were received when we re open.
We hope everybody has a safe and wonderful holiday!
As most of you know, C&T Designs actually makes all of the rings that we sell. We get a lot of questions about our ring-making process, especially when it comes to Anodized Aluminum. So, we thought we’d put together an A to Z article about all the steps involved in getting your rings out the door for those of you who are curious.
Those of you that have been around for a while know that we only put out 2 coupon codes a year. (Make sure you watch your newsletter next month) Well, we are giving you a little bonus now.
As we have mentioned in the past, we have all of our square wire milled for us, to our specifications. When you order from a mill you accept the fact that your order will not be the exact quantity you ordered. There is usually a +/- of up to 20%. Today we received a new shipment of square copper wire and it was 50% over. Woah, we were not ready for that. So, we need to clear a little room as we have another 2 tons of wire showing up next week.
What does that mean for you? How about 15% off any copper square wire ring through the end of the month.
Use coupon code coppersq15 at checkout.